Avoidance of contract/Cancellation
The tenant may at any time terminate the contract by notice of withdrawal to the Brilliant Apartments GmbH prior to arrival. The resignation shall be submitted in writing (by Email, FAX or letter post).*
- Cancellation until 5 days before arrival are free of charge when choosing flex rate*.
- Cancellation less than 5 days before arrival 90% of total price*
- Cancellation 1 day prior to arrival 100% of total price*
- If canceled later, no show, cancellation on the day of the rental period or during the stay: 100% of the total price
- Non refundable rates have to be paid with reservation and will not be refunded.
Brilliant Apartments will try to convey the vacant property elsewhere. Should a re-mediation succeed, the payment of cancellation fees can be waived. The fee charged for mediating agencies is to be paid in any case.
*Excludes bookings which were booked with a Non-Refundable rate.
Cancellation by Brilliant Apartments
The Brilliant Apartments GmbH is entitled to rescind the contract in case of unforeseen events. This is especially true if force majeure or other circumstances beyond make the fulfillment of the contract impossible, units are booked on false information or if you violate the smoking ban.
This Brilliant Apartments must notify the tenant prior to the exercise of withdrawal immediately. If the cancellation is authorized, the tenant has no right to compensation. If an agreed advance payment is not made, Brilliant Apartments is entitled to withdraw from the contract.
Entitlement to a specific apartment
There is no absolute entitlement to a specific apartment. We reserve the right, with notice to the tenant, to swap in some cases, but the booked apartment with an equal or greater value if this is necessary to promote better overall process.
- VAT is included.
- Final cleaning is included in the total price, it is 35 EUR / Apt.
Since 1 January 2014, all accommodation establishments in Berlin have to pay a city tax in the amount of 5% of the total accommodation revenue to the city of Berlin. This applies to all bookings made after the first January 2014. The city tax is already included in our rates.
Excluded from control are business travellers who can prove that their stay is a business purpose. We have therefore prepared a form that needs to be filled out and transmitted before travelling to us.
Internet access is possible via wifi. However, there is no warranty for the operation. All online activities on our connection are at the responsibility and risk of the tenant. Any offenses are punishable. File Sharing via the port of Brilliant Apartments is prohibited in any case, as this may result in warning letters and penalty.
All our apartments are self-catering apartments. Breakfast is not included in the price.
Compliance with the night´s sleep
It is at all times, but especially in the evening and night hours, essential to ensure that the benefit of all residents, the usual volume is observed. Loud parties are no longer allowed after 10 pm.
Loss of keys
Please pay attention on your apartment keys any time. A loss we will have to invoice with 180 Euro.